To successfully run an MSP business, you need to have the right mix of skills and expertise. This doesn’t just mean technical knowledge, but also marketing, customer service and finance acumen. If you don’t have these skills, you need to either develop them or bring in people who can.

To succeed, an MSP needs to focus on building relationships and solving problems for their clients. This requires the right mindset and a strong work ethic, which is why it’s important to hire the best employees from day one. You need to select employees who fit the company culture, have a flexible attitude and are willing to wear many hats. You should also look for employees who have good problem-solving skills and are able to come up with creative solutions to unique challenges.

It’s important to start small and grow at a steady pace when starting an MSP. This way, you’ll avoid unnecessary costs and make sure your business is profitable from the beginning. However, be careful not to chase too aggressive growth as this can lead to higher overhead costs and a lot of headaches.

Another critical step is to have a good partner or CSP that can help you expand your services as your business grows. A great partner will have a wide range of products for you to choose from, which can save you time and effort when choosing new tools for your MSP. You can also use your partner or CSP to resell services to your customers, which will increase your revenue streams and help you scale up quickly.