A business can get a bad reputation online and it doesn’t take long to damage a brand. The information that people find about a company on the internet can make or break their decision to buy from them. The good news is that there are ways to repair a negative online presence and regain consumer trust.
One of the most important tools for a business is its BBB profile. The site is visited by thousands of people every day and can make or break a customer’s decision to do business with a particular company. The problem is that it can be difficult to remove your business from bbb when you have a complaint on record.
Whether you’re accredited with the Better Business Bureau or not, it is important to respond to complaints that come in about your business. The best way to do this is to offer to resolve the complaint, ideally by working directly with the customer. This will help restore the trust that the customer may have lost with your business and encourage them to retract their complaints from the BBB website.
Once you’ve responded to the complaint, it will show as “resolved” on your BBB profile. However, if you want to completely remove the complaint from your BBB report, you will need to ask the customer to officially retract their complaint with the BBB. To do this, they will need to submit an exact copy of the original complaint to their local BBB office via fax or email.