If you have been using WhatsApp to communicate with your customers or clients, it is time for you to move over to the business version. It is a better option as it comes with additional features that are more suited for businesses. These include things like business profile, quick replies, product catalogs and broadcast messages. However, if you have been using your personal WhatsApp number for business communication, it will not be possible to retain the same phone number for WhatsApp Business. Hence, you will have to get a separate phone number and use that for WABA.

To do that, first you will have to back up your data. This can be done through the normal WhatsApp app by creating a backup file (.txt) on your computer. Once the backup is complete, you can create a new WhatsApp Business account using your new phone number.

Once you have a new WhatsApp Business account, you will be able to see a list of your old conversations with your customers. You will also be able to create chat labels such as New customer, Payment processing, etc. This will help you to organize your conversations and respond to them quickly. In addition, you can add your business address, description and working hours to your WhatsApp Business account. You can also update your business name, select a business category and assign a profile picture. Additionally, you can link your WhatsApp Business account to teammates.