When you’re having trouble with the Disney Plus app, there are a few straightforward things to try. Sometimes, these errors pop up because the content you’re trying to watch has been pushed back and will be available later, or it may be unavailable at your current location (you can check Disney Plus’s coverage map here). If that’s the case, just wait for a little bit and try again.

Other times, the error code you’re seeing may mean that Disney Plus is having issues with your device. Error 83, for example, is usually caused by a compatibility issue. This can be resolved by closing and reopening the app, as well as by logging in on a different device.

You should also make sure your internet connection is working properly. Buffering and lagging are often signs of a slow connection, so make sure you’re on a strong WiFi signal and that your modem and cable router are both on and working.

If you’re still having trouble, it could be a problem with your Internet Service Provider or your home network. Depending on the size of your home and the strength of your network, you might need to consider upgrading to a faster plan or adding a Wi-Fi mesh or range extender to your home. This will give you a stronger signal and increase your speed so that Disney Plus doesn’t get stuck buffering or freezing up on you.